Support Overview

Datanamic currently only offers electronic support via email. E-mail support questions are answered within 12 hours of their receipt. If you feel you have been waiting for a response longer than necessary please let us know in writing via e-mail so we can correct the problem.

E-mail support

Please make sure that all support e-mail is sent to support@datanamic.com. We cannot guarantee a prompt response if an e-mail is not sent to our technical support mail address, however it will not be ignored and will be taken care of as soon as possible. If you're unsure if an e-mail reached us okay please be sure to send the message again and indicate that the message is being re-sent. This will help us prioritize your problem better. To make things easier, we also have a easy-to-use web-based incident report submission form available at www.datanamic.com/support/increport.html.

Knowledge base

Find the answers to your enquiries by using our Knowledge Base. The DeZign for Databases knowledge base is available here: www.datanamic.com/support/kbdez.html.

Incident Report Submission Form

An incident report submission form is available here: www.datanamic.com/support/increport.html.

Required support information

When sending us a support question via e-mail, please be sure to include the following information:

Operating system being used (Windows 95, 98, NT, XP, 2000 etc.)
Product name and version
If at all possible a sample project that can replicate the problem (DeZign project file, SQL scripts, etc.)

Updates

Licensed users can download the latest version and updates in the Licensed Users area. Click here to go to the Licensed Users area.

All customers can get free updates of our products. As soon as an update is available, we'll send all our customers a product update notification with information on how to get the update. We'll send this product update notification to your contact e-mail address. This contact e-mail address is the e-mail address filled out in the order form or in the product registration form. When you (as a customer) did not receive this product update notification, your e-mail address is not in our database. Please send us an e-mail in that case so that we can add your email address to our email list.

Articles

We have an articles section. The section covers data modeling related articles, technical articles, HOWTO-articles and much more. A valueable resource for developers using our products.

Click here to go to the articles section.

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